Airline Disruption Managed. Passenger Experience Protected.

GTS delivers end‑to‑end Irregular Operations (IROPS) solutions: passenger and baggage transport, multilingual communications, and 24/7 control—so you recover faster and keep customers loyal.

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IROPS services built to move people and information—fast

Deployable within hours. API‑ready. Compliant across UK, EU and global regions.

Passenger Transport

Coaches, minibuses and executive cars coordinated from curbside to hotel or onward flight. Real‑time ETAs and manifests.

Baggage Transport

Secure, barcode‑tracked baggage shuttles with chain‑of‑custody and delivery confirmation to hotels or airports.

Immediate Response

24/7 NOC with incident playbooks. Spin up capacity in 2–4 hours at major hubs.

Global Coverage

Networked suppliers across UK/EU/US with service‑level governance and compliance.

Reporting & ROI

Live dashboards: pax moved, minutes saved, CSAT, and cost per disrupted passenger.

Multilingual Comms

20+ languages via SMS, WhatsApp and email templates. Staff scripts to reduce queue time and stress.

Flights served
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Major IROPS events

Passengers assisted
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Across regions
Customer satisfaction
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Post‑journey surveys

Why airlines choose GTS in a disruption

  • Asset 5 Airline‑grade governance: vetting, SLAs, GDPR, and insurance.
  • Asset 3 Single incident room: transport, baggage and comms in one place.
  • Asset 6 Transparent pricing and post‑event reporting within 48 hours.
  • Asset 4 Experienced at LHR, LGW, MAN, EDI, DUB and major EU hubs.

What Clients Say?

Clients value our professionalism, precision, and dedication—driving us to deliver outstanding results every time.

Email

ops@groundtransportsolution.com

Phone

Ops hours

24/7/365

Talk to our IROPS team

Tell us where and when you need support. We can activate within hours at most major hubs.